FAQ

Frequently Asked Questions (FAQ)

Welcome, enthusiasts of techwear and cyberpunk fashion! Prepare for a comprehensive FAQ section tailored specifically to your style needs. We have gathered all the important information you require in a clear and concise manner. Let's dive right in:

1. Where do your products come from?

Our top-quality techwear garments are sourced directly from Japan and Hong Kong, the hubs of streetwear culture. Rest assured, you can expect nothing but the best from these fashion-forward regions.

2. How long does processing take?

We strive to process your orders efficiently. Our dedicated team works diligently to ensure your orders are processed within 72 hours, equivalent to 3 business days. Our goal is to have your techwear game on point as soon as possible.

3. What's the shipping time frame?

Shipping times may vary, but typically, you can anticipate your package's arrival within 1 to 3 weeks. Please bear in mind that delivery times may be influenced by factors such as your location and potential customs delays.

4. Which payment methods do you accept?

We offer the convenience of credit card and PayPal payments. During checkout, you can choose the payment option that suits you best.

5. What's your refund policy?

We value your satisfaction, which is why we have a 30-day refund policy. If the techwear vibes aren't meeting your expectations, you have a full month from the delivery date to request a refund. For more details, please refer to our Return Policy.

6. Is shipping free?

Absolutely! We provide free shipping on all orders. There are no additional charges—just pure techwear excellence delivered straight to your doorstep.

7. Can I expedite shipping with faster options?

If you're in a hurry to receive your order, we've got you covered. We offer expedited shipping options at an additional cost. During the checkout process, you'll have the opportunity to upgrade your shipping and receive your techwear items even faster. Estimated delivery times will be provided at the time of purchase.

8. How can I track my order?

Once your order is shipped, we will send you a shipping confirmation email containing a tracking number. This allows you to keep track of your package's journey from our location to yours. Please note that tracking information may take a few days to become available.

9. Do you offer international shipping?

Yes, we do! We are proud to offer international shipping to select countries. However, please be aware that additional customs duties or taxes may apply. Any such fees or charges are the responsibility of the customer.

10. Can I cancel or modify my order?

We understand that circumstances can change. You have a 24-hour window after placing your order to cancel or make any modifications. Simply email us at support@techwearon.com, and we will do our best to accommodate your request.

11. Are your products authentic?

Absolutely! We take great pride in delivering 100% authentic techwear items. Our products are sourced directly from reputable manufacturers and suppliers, ensuring that you receive genuine and high-quality pieces.

12. Do you restock sold-out items?

While some items may be limited edition or one-time drops, we make every effort to restock popular items whenever possible. We are always on the lookout for the hottest techwear pieces. Stay tuned to our website and social media channels for restock announcements.

13. How can I contact you for further assistance?

If you need further assistance or have any questions, our friendly support team is here to help. Please feel free to email us at support@techwearon.com, and we will promptly address your inquiries.

14. Is my payment secure?

Rest assured, your payment is secure with us. We prioritize your security by encrypting all transactions, ensuring that you are charged accurately. We never store any of your personal payment information, providing you peace of mind.

15. Anything else important to know?

Stay tuned for exciting updates, special deals, and limited drops! Make sure to follow us on social media and subscribe to our newsletter to stay informed. We're here to ensure your techwear journey is always on point!